This Return and Refund Policy describes the procedures for managing service cancellations and refund-related requests submitted by SynerFin website users or subscribers. The content below applies to all subscription tiers offered through the site.
1. Subscription-Based Structure
All services are offered on a subscription basis, with monthly billing cycles. Each plan includes predefined content delivery as outlined in the respective service description. The scope and frequency of delivery are established at the start of each cycle.
2. Cancellation Timing
Users may cancel their subscription at any time prior to the renewal date. Cancellations requested after the renewal date apply to the next billing period. Cancellation does not affect access to already delivered content for the current cycle.
3. Refund Eligibility
Refunds are available only in cases where no deliverables were provided within a billing cycle, and a written request is submitted. Refunds are not available for partially used periods or for subjective dissatisfaction with the content structure.
4. How to Submit a Request
To request a cancellation or refund, users must submit a written message via the official contact form or email. The request should include identifying information and the subscription plan in question. Requests without sufficient detail may be returned for clarification.
5. Processing Time
Refund and cancellation requests are reviewed within a standard time window. Responses are typically issued within 3–5 business days. Any applicable refunds will be processed using the original payment method.
6. Pro-Rata Policy
Partial or proportional refunds are not applied. Each billing cycle is treated as a complete unit. Refunds apply only to full unused periods under specific criteria described above.
7. No Product Returns
Since all SynerFin offerings are digital and structured as service-based content, there are no physical products to return. All transactions involve access to informational materials and outlined process structures.
8. Policy Updates
This policy may be updated without prior notice. Changes will be reflected on this page, with the date of revision clearly indicated. We recommend checking this page prior to renewal or cancellation.
Contact Information
For questions regarding cancellations or refund eligibility, please contact:
Address: 157 Harare St, Harare, Zimbabwe
Phone: +263 242 774 016
Email: [email protected]